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Here's a list of our users' most common questions about the StarTribune.com Sweetheart Photo Contest. Click on a question below to view the answer.
Why are you asking me to register?
Registration ensures that a person votes, and prevents someone from writing a computer script to allow multiple votes.
Why can't I submit a photo?
The submission period for the Sweetheart photo contest ends Friday, Jan. 29 at noon OR until we reach a 1,000 photo limit. Once the 1,000 photo limit is reached, the contest closes to submissions. Please click here for our complete contest rules.
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How can I find a specific photo?
We do not provide a link to specific photos. We want people to view all eligible entries before making a decision. The up to 1,000 photos submissions will be displayed for popular voting by using a series of 5 consecutive rounds, each featuring up to 200 of the up to 1,000 eligible photos. A new round of voting is featured each day, Monday-Friday, beginning at 10 a.m. and ending at 9 a.m. the next day. Voting period for these 5 rounds: Begins February 1 at 10 a.m. and ends February 6 at 9 a.m. Please click here for our complete contest rules.
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I received a confirmation e-mail when I submitted my photo. Why can't I vote on that page?
The web address (URL) that you received when submitting your photo is different from the page where the voting takes place.
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Why is the site so slow?
The popularity of the these contests may, on occasion, cause the site to perform slowly. If you experience slowness, please come back at another time.
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How do I get a question answered that is not in this FAQ?
Please submit feedback with any questions not covered by this FAQ to contestsupport@startribune.com.
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